Last Updated: May 25, 2018

This Privacy Policy explains how Inc., a wholly owned subsidiary of Twitter, Inc. and d/b/a SnappyTV, (“SnappyTV ,” “we” or “us”) collects, uses and shares information about you when you access and use our websites, including (the “Site”), and when a registered customer uses or accesses any SnappyTV products and services, including the Site, and all products and services offered on, by, or through the Site, including the SnappyTV Software (as defined in our Terms of Service), LiveCapture Cloud-based DVR, and LiveCut Editor (collectively, the “Services”).


We collect information you provide directly to us through our Site. When you register and use the Services as a customer, we collect information such as your name, email address, username, as well as audio, video, graphics, and other content stored, processed or transmitted via the Services (defined as “Customer Content” and “Customer Data” in our Terms of Service). If, for example, you visit our Site and request information about our online services, we collect your email address.

In addition, we automatically collect certain information when you visit or interact with our Services, such as:


We may use information about you to operate our Services in various ways, including to:


We may share information about you as follows or as otherwise described in this Privacy Policy:

We may also share aggregated or de-identified information about you, which cannot reasonably be used to identify you individually.


This Privacy Policy does not describe the privacy practices of SnappyTV’s customers (such as content publishers who use our online services to distribute media) or websites linked from the Site. For more details about the privacy practices of our customers or linked websites, please refer to their respective privacy policies.


We may allow others to provide analytics services on our behalf. These entities may use cookies, web beacons, and other technologies to collect information about your use of our Services, including your IP address, web browser, pages viewed, time spent on pages, and links clicked. This information may be used by SnappyTV to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity.


SnappyTV takes reasonable and appropriate measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and/or destruction.


We will generally retain personal information for as long as is needed to fulfill the purposes outlined in this Privacy Policy, including legitimate business purposes and applicable law (such as tax, accounting or other legal requirements). We retain log information for no longer than 30 days.


Customer’s SnappyTV Account

As a registered customer you may update, correct, or delete information about you at any time by logging into your online account or following the directions here. You can delete or deactivate your account following the instructions here or by submitting a request to Note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.


Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications

You may opt out of receiving promotional emails from SnappyTV by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.



We are based in the United States but operate as an affiliate of Twitter, who have offices globally. To facilitate our operations and to help deliver our products, we may transfer personal information to and from the United States and any other country where our affiliates, vendors, consultants, and service providers operate. Such countries may have laws which are different, and potentially less protective, as the laws of your country of residence. Irrespective of which country you live in, you authorize us to transfer, store, and use your information in the United States, Ireland, and any other country where we operate.

Privacy Shield

To bring you the Services, we operate globally. Twitter, Inc. has certified to the Department of Commerce that it adheres to the Privacy Shield Principles (the “Principles”) regarding the collection, use, sharing, and retention of personal information from the European Union and Switzerland. As described in Twitter’s Privacy Shield Certification, this certification includes SnappyTV.

If you have a Privacy Shield-related complaint, please contact us here. As part of our participation in Privacy Shield, if you have a dispute with us about our adherence to the Principles, we will seek to resolve it through our internal complaint resolution process, alternatively through the independent dispute resolution body JAMS, and under certain conditions, through the Privacy Shield arbitration process.

SnappyTV is subject to the investigatory and enforcement powers of the US Federal Trade Commission. Under certain circumstances, we may be liable for the transfer of personal information from the EU or Switzerland to third parties outside the EU and Switzerland. Learn more about the EU-US Privacy Shield and Swiss-US Privacy Shield here.

To learn more about the Privacy Shield program, and to view Twitter’s certification, please visit


Additional Rights

If you are from the European Economic Area (“EEA”), you may have additional rights available to you under applicable laws, including to access your personal information, have it erased, have it corrected, or object to or restrict processing. If you would like to make such a request, please use the details provided in the Contact Us section below. Where we rely on your consent to process personal information, you have the right to withdraw or decline your consent at any time. Please note that this does not affect the lawfulness of the processing based on consent prior to its withdrawal, and removing consent to process information necessary for the function of a product or service may cause that product or service to no longer work.

Legal Basis for Processing

If you are an individual from the EEA, our legal basis for collecting and using your personal information will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where: (1) where we need the personal information to perform a contract with you (such as delivering products or services you requested), (2) we have your consent to do so, or (3) where the processing is in our or a third party's legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information, or may otherwise need the personal information to protect your vital interests or those of another person.


Thoughts or questions about this Privacy Policy? Please, let us know by contacting us or writing to us at the appropriate address below.

If you live in the United States, the data controller responsible for your personal data is Twitter, Inc. with an address of:

Twitter, Inc.

Attn: Privacy Policy Inquiry

1355 Market Street, Suite 900

San Francisco, CA 94103

If you live outside the United States, the data controller is Twitter International Company, with an address of:

Twitter International Company

Attn: Privacy Policy Inquiry

One Cumberland Place, Fenian Street

Dublin 2, D02 AX07 IRELAND

If you are located in the European Union or EFTA States, you can confidentially contact Twitter’s Data Protection Officer here. If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority or Twitter International Company’s lead supervisory authority, the Irish Data Protection Commission. You can find their contact details here.


We may revise this Privacy Policy from time to time. The most current version of the policy will govern our processing of your personal data and will always be at If we make a change to this policy that, in our sole discretion, is material, we will notify you by posting notice of these changes on our website home page and in this Privacy Policy. By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.